Shipping Policy

Shipping Policy – AYRIVA.co

Thank you for shopping with AYRIVA. We are committed to providing fast, secure, and reliable shipping across the United States. Below you’ll find important information regarding our shipping coverage, rates, processing times, and delivery expectations.

1. 📍 Shipping Coverage

We currently ship only within the continental United States.

⚠️ We do not ship to the following locations:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • Other U.S. territories

  • P.O. Boxes

  • APO/FPO military addresses

  • Freight forwarding addresses

2. 🚚 Shipping Rates

  • FREE Standard Shipping: Orders over $49

  • Flat Rate Shipping: Orders under $49 are charged $5.99

  • Expedited Shipping Options: If available, rates will be calculated and displayed at checkout

3. ⏱️ Processing Time

  • Orders are processed within 1–3 business days

  • Processing times exclude weekends and U.S. federal holidays

  • During high-demand periods, slight delays may occur

Once your order ships, you will receive an email with tracking information.

4. 📦 Delivery Times

  • Standard Shipping: Estimated delivery within 3–6 business days after shipment

  • Rural or remote areas may experience longer delivery times

  • Delivery estimates may be affected by weather conditions, carrier delays, or holidays

5. 🔍 Order Tracking

  • A tracking number will be emailed to you once your order ships

  • Most tracking links become active within 24 hours

6. 🌎 International Shipping

At this time, AYRIVA does not offer international shipping.
All orders are limited to the U.S. mainland only.

7. 📉 Damaged or Lost Packages

AYRIVA is not liable for items damaged or lost during transit.

If your package arrives damaged:

  • Contact the shipping carrier directly to file a claim

  • Retain all packaging materials and the damaged item for inspection

8. ⏳ Delays & Unexpected Issues

External factors such as severe weather, carrier disruptions, or holidays may cause delays.
If your shipment is significantly delayed, please contact us at contact@ayriva.co.

9. 🔁 Returns

If you are not satisfied with your order:

  • Returns are accepted in accordance with our Refund Policy

  • Items must be unused and in original condition and packaging

  • Used or customer-damaged items are not eligible for return

To request a return, email contact@ayriva.co with:

  • A brief explanation of the issue

  • Clear photos or a short video showing the problem

Once approved, we will provide:

  • A Return Authorization Number (RA#)

  • The appropriate return address

We recommend using a trackable shipping method for all returns.
Refunds are issued to the original payment method after inspection.

10. 🤝 Customer Support

If you have any questions regarding your order or shipping, our team is here to help.

📧 Email: contact@ayriva.co
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)