Return & Refund Policy

Refunds, Returns & Shipping Policy – AYRIVA.co

At AYRIVA, we are committed to delivering premium products and a shopping experience you can trust. If for any reason you are not satisfied with your purchase, we accept returns under the conditions outlined below and will issue a refund to the original payment method.

📦 Return Conditions

  • Items must be unused, in their original condition and original packaging.

  • Products that have been used, worn, or damaged by the customer are not eligible for a refund.

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error.

  • We strongly recommend using a trackable shipping service, as AYRIVA is not responsible for lost or damaged return shipments.

🛠 Exceptions

If the return is due to an error on our part (such as a wrong item or defective product), AYRIVA will cover the return shipping cost.

To request a return, please email us at contact@ayriva.co with:

  • A detailed reason for the return

  • Clear photos or a short video showing the issue

Once your request is approved, we will provide:

  • A Return Authorization Number (RA#)

  • The return address of our nearest warehouse

Refunds are issued after the returned item is received and inspected. You will receive a confirmation email once the refund has been processed.

💳 Late or Missing Refunds

Refunds are processed promptly after approval. If you haven’t received your refund yet, please:

  1. Check your bank account again

  2. Contact your credit card company — posting may take several business days

  3. Contact your bank — some banks require additional processing time

Please allow up to 30 business days, depending on your payment provider.
If you’ve completed all the steps above and still haven’t received your refund, contact us at contact@ayriva.co.

🚚 Shipping & Delivery

  • All orders are shipped within 2–5 business days.

  • If your order has not arrived within the expected timeframe, please contact us at contact@ayriva.co.

⚠️ This does not cover delays caused by customer-related issues, such as incorrect shipping information or missed delivery attempts.

📍 Order Tracking

  • Tracking information will be sent to your email as soon as it becomes available.

🏠 Incorrect Shipping Address

If you entered an incorrect shipping address:

  • Contact us immediately at contact@ayriva.co

  • We may be able to update the address before the order ships

Once an order is in transit, address changes are no longer possible.
AYRIVA is not responsible for incorrect shipping details provided by the customer.

❌ Order Cancellations

  • Orders cannot be canceled once they are processed or shipped.

  • If an order is canceled before processing, a 15% cancellation fee will apply to cover restocking and payment processing costs.

🚫 Invalid Reasons for Refund

We do not accept returns or refunds for:

  • Buyer’s remorse (“I changed my mind”)

  • Price differences found elsewhere

  • Improper use of the product or failure to follow care instructions

By placing an order on AYRIVA.co, you agree to these terms and acknowledge that you are entering into a legally binding purchase agreement.